BUCKHEAD PET PALS POLICESIn order to provide the best service for you, your pets and others, we have established the following policies.
PAYMENT
Payments for walking or sitting services are to be paid in full at the time of booking or on our first day of service. We accept all major Visa/MasterCard, check or cash. Please leave Gratuities in pet sitters name when using a check or cash. Please visit our online service to enter you credit card information or call the office if you wish to pay with credit card.
CANCELLATIONS
24 hour notice is required. Any cancellations made after 7 A.M. on the day of a scheduled service or series of services are non refundable. You can leave a voice message at the office prior to 7 A.M. the day of the visit. All remaining paid services will be given a credit and can be used for further services.
HOLIDAY PAYMENTS AND CANCELLATIONS
All reservations for Thanksgiving, Christmas and New Year's must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations less than one weeks notice is non-refundable.
HOLIDAY CHARGE
Holiday charges will be time and a half per visit for the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
LATE NIGHT OR EARLY MORNING VISITS
Visits made between the hours of 9:00 pm and 7:00 am are subject to an additional $5 per visit.
SAME DAY SERVICE REQUESTS
All walk or sit services booked the same day as service need to be received within three (3) hours notice to be placed on the schedule and are subject to an additional surcharged of $10 per visit. Any walk or sit service booked less than three (3) hours notice are subject to an additional surcharge of $20 per visit.
KEY COPIES
We must have two (2) working keys at the time of the consultation or give the sitter $5 to make a copy for the office. Key drop off/pick up charge of one visit
BUCKHEAD PET PALS POLICES